Terms & Conditions

1. General

These terms govern your use of bigredtrailers.com and any purchase you make. By placing an order, you agree to these terms. Big Red Trailers is a trading name of Kelly Metal Working Ltd, registered in Northern Ireland.

2. Pricing

All prices are displayed inclusive of VAT unless otherwise stated. Prices are in GBP or EUR as selected. We reserve the right to change prices at any time, but changes will not affect orders already placed.

3. Orders

An order constitutes an offer to purchase. We reserve the right to decline any order. Your order is confirmed once payment is successfully processed via Stripe and you receive a confirmation email.

4. Payment

All payments are processed securely by Stripe. We accept Visa, Mastercard, and American Express. We never see or store your card details.

5. Delivery

We deliver to Northern Ireland, Republic of Ireland, and GB. Delivery times are estimates and not guaranteed. Shipping costs are calculated at checkout based on your delivery address and the items ordered.

6. Returns

You may return most items within 30 days of receipt for a refund. Items must be unused and in original packaging. Contact us to arrange a return. Return shipping costs are the buyer's responsibility unless the item is faulty. Bespoke or made-to-order items are excluded from change-of-mind returns. See our full Returns & Refunds policy for details. This does not affect your statutory rights under the Consumer Contracts Regulations 2013.

7. Faulty Items

If you receive a faulty or damaged item, contact us within 7 days. We will arrange a replacement or refund including return shipping costs.

8. Liability

Our liability is limited to the value of the goods purchased. We are not liable for indirect or consequential losses. Products should be installed by qualified persons where applicable.

9. Governing Law

These terms are governed by the laws of Northern Ireland.