Returns & Refunds

Our 30-day return promise

We want you to be happy with your purchase. You may return most items within 30 days of receiving your order for a full refund of the item price. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

What can be returned

• Items must be unused and returned in their original packaging, complete with any fittings, manuals or accessories.
• The item must be in a resaleable condition.

Return shipping cost

For a change-of-mind return, return postage is the buyer's responsibility. We recommend a tracked service, as we can only refund items that reach us safely. If an item is faulty, damaged, or incorrectly supplied, we cover the return shipping cost in full (see below).

How to arrange a return

1. Email sales@bigredtrailers.com or call +44 28 7192 2475 with your order number and the item(s) you'd like to return.
2. We'll confirm the return address and any reference to include.
3. Send the item back to us, well packaged. Refunds are issued to your original payment method (via Stripe) within 14 days of us receiving the returned item.

Returns address (please contact us first): Big Red Trailers, 326 Drumsurn Road, Limavady, BT49 0PX.

Faulty or damaged items

If you receive a faulty or damaged item, please contact us within 30 days. We'll arrange a replacement or a full refund — including return shipping — and, where relevant, honour your rights under the Consumer Rights Act 2015.

Exceptions

Some items cannot be returned for change of mind, including products made or cut to order or supplied to your specification (bespoke items), and items that have been fitted or used. This does not affect your rights if an item is faulty.

Questions?

Contact us at sales@bigredtrailers.com and we'll be glad to help. See also our Terms & Conditions.